The Covid-19 effect on E-commerce and Online Trends

What’s the impact of Covid-19 on E-commerce and online trends? Definitely, Covid-19 global pandemic will be one of the defining events of 2020 and its implications will last well into the decade. Many governments enforced stay at home measures and social distancing, leading consumers towards online shopping, expanding e-commerce sales and differentiating online consumer trends. […]

Emotional Intelligence at Work and in Business

What is the role of Emotional Intelligence at the workplace and in Business today? The meaning of emotional intelligence, sometimes referred to as EQ (‘’emotional quotient’’), was coined by psychologists in the 1990s. However, it was popularized by Daniel Goleman, an American psychologist in 1995. According to Goleman, emotional intelligence is perceived as an individual’s […]

Emotional Data: Is it the next big thing towards Customer Experience Improvement?

Is Emotional Data the next big thing in customer experience improvement? This article aims to examine how the way companies measure and collect emotional data could improve customer experience. In today’s fast forward consumption-driven economy, more and more companies are making major investments in optimizing the customer experience that is delivered to their customer. Most […]